Privacy Policy

Last updated: January 2026

MIY Rehab (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.miyrehab.com, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

MIY Rehab is a UK-based private rehabilitation and therapy service providing mobile and community-based care.

If you have any questions about this policy or how your data is handled, you can contact us via the contact form on our website.

2. Personal Data We Collect

a) Information you provide to us

  • Name

  • Email address

  • Phone number

  • Address or general location (for delivery of service)

  • Appointment requests and enquiries

  • Relevant health or medical information you choose to share for treatment purposes

b) Automatically collected information

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Device and operating system information

This data helps us improve website performance and user experience.

3. Special Category (Health) Data

As a healthcare provider, we may process special category data, including health information. We only collect this data when:

  • It is necessary for assessment, treatment, or service provision

  • You have given explicit consent

  • Processing is required for healthcare provision under UK GDPR

Health data is handled with strict confidentiality and professional standards.

4. How We Use Your Data

We use your information to:

  • Respond to enquiries and appointment requests

  • Deliver therapy and rehabilitation services

  • Maintain clinical and service records

  • Communicate about appointments or care plans

  • Improve our website and services

  • Comply with legal, regulatory, and professional obligations

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – where you have given clear permission

  • Contract – to provide requested services

  • Legal obligation – to meet regulatory or legal requirements

  • Legitimate interests – to manage and improve our services (without overriding your rights)

  • Healthcare provision – for processing health data

6. Data Sharing

We do not sell or rent your data.

We may share information only when necessary with:

  • Healthcare professionals involved in your care (with consent)

  • Clinical software or booking systems

  • Regulatory or legal authorities if required by law

All third parties are required to keep your data secure and confidential.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure digital systems

  • Access controls

  • Confidential handling of clinical records

We keep your data only for as long as necessary and in line with healthcare record retention guidelines.

8. Cookies

Our website may use cookies to:

  • Analyse website traffic

  • Improve functionality and user experience

You can control or disable cookies through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact us via our website.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

11. Children’s Data

Our services may be provided to children only with appropriate parental or guardian consent. We do not knowingly collect data from children without such consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.